Volunteer Application (long term)

Call Center Volunteer

Smithsonian call center volunteer

Smithsonian Call Center Volunteers engage and inspire visitors over the phone. Over 40,000 people connected to the Smithsonian through the main information line in 2017. Call Center volunteers are tech-savvy museum goers who love planning memorable experiences for our global visitors. Call Center Volunteers also assist the Office of Visitor Services staff with various projects related to visitor engagement.

LOCATION:

Office of Visitor Services, Smithsonian Institution Building (The Castle), 2^nd Floor

1000 Jefferson Drive, SW, Washington, D.C. 20560

Please note, the work area is not wheelchair accessible and can only be accessed by stairs.

REQUIRED SKILLS & ABILIITIES:

This position requires individuals to have outstanding computer skills in using web-based resources, excellent customer service skills, an enthusiastic and friendly demeanor, the ability to work with diverse people, fantastic listening skills, a clear speaking style on the telephone, and English fluency (second language speakers are welcome and encouraged to apply).

All applicants must be 18 years or older and be cleared in a federal background check. Applicants are also be required to complete a computer assessment.

SCHEDULING REQUIREMENTS:

Applicants must be able to volunteer for a minimum of one year during a weekly shift that is four hours in length.

TRAINING:

The training program consists of a pre-training reading, 1 day of in-person classroom training on Saturday, May 4, 2019 and on-the-job training including self-guided museum and gallery tours.

Personal Information

* First Name

Middle Name

* Last Name

* Phone (Primary)

Phone (Mobile)

* Date of Birth

Street Address

Street Address Line 2

City

State

Zip/Postal

Country code

Emergency Contact

If under 18, give parent/guardian contact information here

* Contact Name

* Primary Phone

* Relationship

Email

Additional Information

* What are your objectives in seeking a volunteer position at the Smithsonian?

Have you ever volunteered or worked at the Smithsonian before?

Did you leave on good terms? If not, please describe.

Please describe previous Smithsonian experience:

Are you currently a member of the Smithsonian?

Please describe membership

How did you hear about the volunteer programs at the Smithsonian?

Availability

Weekdays

Weekends

Nights

Languages Select all languages in which you are fluent:

Skills Select one or more from the following list:

Have a skill not listed? Tell us here:

Parental Consent If you are under 18 please provide:

Contact name

Phone (Home)

E-mail

Name of school

Grade

References

The Smithsonian may contact the references listed below.

Reference #1

* Reference #1 name

* Reference #1 Email

Reference #2

* Reference #2 Name

* Reference #2 Email

Education/Background

If you have a resume, please attach it here.

I don't have a resume.

Are you currently in school?

Highest degree earned

Current Job Title (if applicable):

List relevant work and volunteer experience:

Volunteer Privacy Notice and Agreement

*

I have read and understand the Smithsonian's Volunteer Privacy Notice and I certify that the information contained in this application is correct to the best of my knowledge.

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