Please create an account and complete the online application below. You will be notified if your skills match the opportunity's needs. Volunteer placement is a selective process and not all applicants are accepted into the program.

Please review the Smithsonian's Volunteer Privacy Notice regarding use of your information.

The Smithsonian VSys Live website allows the use of Google Translate in order to translate the website into a language of the user's choice. Google Translate is an automated translation service and although reasonable efforts have been made to provide an accurate translation, no automated translation is perfect nor is it intended to replace human translators. The Smithsonian has not verified the translations. The official text is the English version of the website. If any questions arise related to the accuracy of the information contained in the translated website, refer to the English version of the website which is the official version.

Greet Museum Visitors as a Smithsonian Visitor Information Volunteer!
SMITHSONIAN VISITOR INFORMATION SPECIALIST:
INFORMATION DESK PROGRAM

Visitor Information Specialists provide a warm welcome and useful information to visitors from the Information Desks at Smithsonian museums, galleries, and buildings. Volunteers will engage with visitors and help them plan memorable and exciting experiences so that they can discover all that the Smithsonian has to offer. Visitor Information Specialists provide excellent customer service by greeting guests when they arrive, offering way finding throughout their visit, and answering any questions about the Smithsonian, its exhibitions, activities, services, and more. The Smithsonian is looking for dynamic and welcoming individuals who have a desire to talk with visitors and share information about the Smithsonian.

LOCATION:
Locations vary, depending on availability and vacancies within the program. The Office of Visitor Services places Visitor Information Specialists at the following Smithsonian locations:

REQUIRED SKILLS & ABILITIES:
This position requires individuals to have strong customer service skills, an approachable and outgoing demeanor, enjoy working with diverse people from around the world, and basic computer skills. Foreign language skills are a plus, but not required.
All applicants must be 18 years or older and be cleared in a federal background check.

SCHEDULING REQUIREMENTS:
Applicants must be able to volunteer for a minimum of one year, once a week or once every other Saturday/Sunday. Regular shift times are 2 to 4 hours in length, depending on the placement location. The scheduling of shift times will take place on a case-by-case basis pending acceptance into the program.

TRAINING:
The training program consists of at-home reading assignments, one-day orientation to the Smithsonian and the position, and additional on-the-job training specific to the museum where the individual will serve. Training for the next class of Visitor Information Specialists will begin in March 2023.

Personal Information
Emergency Contact

If under 18, give parent/guardian contact information here

Additional Information
Availability
Parental Consent If you are under 18 please provide:
References

The Smithsonian may contact the references listed below.

Reference #1

Reference #2

Education/Background
Volunteer Privacy Notice and Agreement
I have read and understand the Smithsonian's Volunteer Privacy Notice and I certify that the information contained in this application is correct to the best of my knowledge.